WhatsApp chatbot and n8n automation in Benin
Your clients already message you on WhatsApp. We install an assistant there that replies instantly, qualifies the request, then passes everything to your CRM through n8n or Make.
- Automatic 24/7 replies, including at night
- Self-hosted n8n or Make, depending on your constraints
- Connected to your CRM and existing tools
In Benin, selling happens on WhatsApp
Your clients don't fill in contact forms: they send a WhatsApp message. And they expect an answer within minutes, not the next day. A business that replies in ten minutes wins the client of a business that replies in two days, even if the latter is better.
A WhatsApp chatbot does not replace your sales people. It handles first contact: it acknowledges the message, asks the three or four useful questions, filters out irrelevant requests, then hands over to a human with the file already filled in. The rest — creating the client record, sending the quote, following up — is handled by n8n or Make.
What we actually install
Four building blocks that can be deployed separately or together.
WhatsApp qualification assistant
First contact, automated and bounded by your rules.
- Instant acknowledgement
- Qualification questions tailored to your trade
- Handover to a human at the right moment
- Answers to recurring questions
n8n or Make scenarios
The plumbing that links WhatsApp, your tools and your database.
- Client records created automatically
- Quote generation and sending
- Notifications to your team
- Synchronisation between your tools
Automatic follow-ups
The follow-through nobody has time to do by hand.
- Sequences scheduled after a quote
- Appointment reminders
- Reactivation of old contacts
- Automatic stop as soon as the client replies
Dashboards
So you know what all of this actually produces.
- Requests received and qualified
- Response rate and delays
- Sales pipeline tracking
- Reports sent automatically
n8n or Make: which one?
Both work. The choice depends on your budget, your volume and how sensitive your data is.
| Criterion | n8n | Make |
|---|---|---|
| Hosting | Self-hostable on your own server, or cloud version. | Cloud only, on the vendor's servers. |
| Data confidentiality | Your data can stay entirely on your infrastructure. | Data passes through the platform. |
| Cost at high volume | Fixed hosting cost, independent of the number of operations. | Billed per operation: cost climbs with volume. |
| Speed of setup | Slightly longer, especially when self-hosted. | Very fast for connecting common tools. |
| Complex logic | Very flexible, you can write code when needed. | Enough for most cases, more limited at the extremes. |
| Handover to your team | Requires a somewhat technical profile. | More accessible interface for non-technical users. |
In practice we often start on Make to validate a scenario quickly, then move to n8n when volume grows or when the data is sensitive. We tell you which one to pick during the diagnostic, based on your real numbers.
How the setup runs
Usually four to six weeks, depending on the number of scenarios.
Mapping
We listen to how a request reaches you today, and what gets lost along the way.
Conversation design
We write the qualification questions and the handover rules together with you.
Connecting the tools
We wire up WhatsApp, n8n or Make, your CRM and your quoting tools.
Testing then go-live
We test on real requests, adjust, then open it to all your traffic.
Why work with us
We talk business, not tools
The goal isn't to install n8n, it's that you stop losing requests.
Built for the Beninese context
WhatsApp as the main channel, unstable connections, mobile payments.
You stay the owner
Accounts, scenarios and data in your name, documentation provided.
Reachable support
Same timezone, in French or English, reply within 24 business hours.
Frequently asked questions
Let's see whether automation pays off in your case
The diagnostic quantifies what unprocessed requests cost you. It's free and without commitment.